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Program seeks local volunteers to be voices for Ohio long-term care consumers

Volunteers help ensure people get the quality care they need.
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COLUMBUS — Ohio’s Long-Term Care Ombudsman Program is seeking volunteers to help make regular visits to long-term care facilities, such as nursing homes and assisted living facilities.

“Visitors help reduce residents’ feelings of isolation,” Beverley Laubert, the state Long-Term Care ombudsman, said in a news release. “Our volunteers give residents a voice and honor their lives and experiences. They also help ensure facility staff do the same.”

Volunteer Ombudsman representatives observe conditions in facilities, talk to residents and family members about issues with care and services, and help them understand their rights as consumers. They can work with facility staff to resolve simple problems, and support Ombudsman staff as they investigate more complicated complaints.

Volunteer Ombudsman representatives receive extensive training to serve as advocates for long-term care consumers. Topics include problem-solving, interviewing, the rules and laws of long-term care and how to work with providers to honor consumers’ choices.

To apply, go to www.stepup.ohio.gov.

For assistance with care or to learn more about volunteering, call the Office of the State Long-Term Care Ombudsman at 800-282-1206 or go to www.ombudsman.ohio.gov.




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