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ECMSI aids the remote needs of clients' workforce during pandemic

“We can focus on being in this together and coming out of it at the other end in a safe, secure and productive manner,” said Jerry Savo, CFO/COO of ECMSI.
ECMSI Savo 04202020
Jerry Savo is the CFO/COO for ECMSI in Struthers. Savo said the company has been able to do a “one-stop, smooth transition” to connect their clients to their home computers as they navigate working remotely.  (Bob Yosay/Mahoning Matters)

[EDITOR'S NOTE — Each week, this feature section, “Movers and Makers,” will feature the stories of the movers, launchers, entrepreneurs and makers who contribute to the vitality of the Mahoning Valley. This section is supported by our first community partner, Farmers National Bank.]

STRUTHERS — Executive Computer Management Solutions Inc. (ECMSI), an IT managed service provider business, is using the COVID-19 pandemic as an opportunity to strengthen its crisis management and preparedness plans to improve service for 80-plus partners. 

“We can focus on being in this together and coming out of it at the other end in a safe, secure and productive manner,” said Jerry Savo, CFO of ECMSI. The key, he said. is for the company to focus on its core values of empathy, communication, modesty, service and integrity all while following the guidelines of the Centers for Disease Control and Prevention during the COVID-19 pandemic. 

ECMSI provides IT management, cloud solutions, phone solutions, web development and security services and is working to aid clients who are working remotely by guaranteeing same-day, secure remote access to their services. 

Savo said his company’s client base ranges from local school districts, local government offices, nonprofit organizations, medical offices, law offices and manufacturing. Some of those clients include Easterseals, Help Network of Northeast Ohio and Columbiana County General Health District. 

“We service our partners’ complete networks whether that is going on-site and repairing or upgrading their hardware or software or taking incoming calls, plus also just as important, protecting our clients on the back end against viruses and or other malicious activities,” Savo said. 

Because ECMSI is also a phone vendor, Savo said the company has been able to do a “one-stop, smooth transition” to connect their clients to their home computers as they navigate working remotely. 

Even though ECMSI is deemed an essential business, the company is reducing on-site services as a safety precaution. 

“We try to handle a majority if not all of our calls remotely at this point. However, if a business has a need where we need to send a tech out — maybe a server needs some updating or accommodating one of their staff that we can’t remotely — we make every appropriate guideline to ensure that is not only safe for our employees but also the business that we are going into,” Savo said. 

According to Savo, ECMSI’s services not only keep businesses functional but also encourage employee engagement amongst their clients so they feel less isolated while working remotely. 

ECMSI has maintained a retention rate of 98.4 percent during the last five years with a 19-minute or less technician response time. 

“ECMSI has remained a leader in the IT industry because we constantly do research on what is the best available security in programming and in equipment for our partners, so we always look to improve,” Savo said. 

Savo said ECMSI is “here for the long term” and doesn’t plan to reduce staff during the COVID-19 pandemic. 

“We did have a 20 plus percent increase in business last year, a great first quarter this year and anticipate working through this with our partners and helping them out,” he said. 


 
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