Tips on lowering energy costs, understanding bills with Enbridge Gas Ohio
As the weather changes, Ohioans readying their homes for colder temperatures can use Enbridge Gas Ohio’s payment plans and government assistance programs to easily control their natural gas bills and keep their families warm.
Customers who need help paying their heating bills can contact Enbridge Gas Ohio at 1-800-362-7557 to inquire about payment plans and energy assistance programs. For hearing-impaired customers who need telecommunications devices, call 711.
Whether you rent or own your home, there are federally and utility-funded programs to help decrease energy use, improve comfort and save money.
CHN Housing Partner’s Housewarming Program provides weatherization assistance to help income-eligible customers reduce their energy usage by making their homes more energy efficient.
For information, call CHN Housing Partners at (216) 574-7100.
Learn to conserve energy wisely and insulate your home before the cold hits through Enbridge Gas Ohio’s Housewarming Program, which offers free weather-stripping, attic insulation, sidewall insulation and door sweeps.
PUCO Special Reconnection Order
Now through Apr. 15 of 2026, residential customers, regardless of income, can pay a maximum of $175 to keep or restore gas service, even if the customer owes more.
It’s through the Public Utilities Commission of Ohio’s Special Reconnect Order.
Enbridge Gas Ohio billing, energy efficiency and assistance programs
Residential, small and mid-sized businesses and places of worship can manage their balances with short-term payment extensions and long-term payment plans.
Customers with Enbridge Gas Ohio can avoid seasonal fluctuations and pay a fixed budget amount each month, based on annual gas usage.
Heat Care is another Enbridge Gas Ohio program, which used to be called EnergyShare, supporting customers facing financial hardships.
Heat Care is funded with company contributions, as well as donations from customers and employees. Heat Care is available starting in December through next May or until funds run out.
Customers can find out if they meet yearly income requirements by contacting The Salvation Army.
Percentage of Income Payment Plan Plus
Assistance programs are available for income-eligible customers in Ohio, like the Percentage of Income Payment Plan Plus.
PIPP allows eligible customers to make income-based payments on their utility bill, with a minimum of $10 per month.
If a customer’s home is heated with gas, they’ll have a monthly payment of 5% of their gross household income for the natural gas bill, and 5% of their gross household income for the electric bill.
If a customer’s home is heated with electric, their monthly payment is 10% of their gross household income.
The balance of your utility bill is subsidized by the state of Ohio.
Paying on time and in full each month with PIPP can help reduce outstanding balances. If customers make 24 on-time and in-full payments, any outstanding balance with utility companies will be eliminated.
Visit Billing Options & Assistance | Ohio | Enbridge Gas to learn more.
Home Energy Assistance Program
A state program helps income-eligible Ohioans stay warm during the cold winter months. It’s called the Home Energy Assistance Program, open to eligible Ohioans needing assistance paying utility and bulk fuel bills, or assistance paying for heating system repairs.
Apply for HEAP online or schedule an in-person appointment with local energy assistance providers:
- Mahoning Youngstown Community Action Partnership - call (330) 747-7921 for general information and 330-778-2992 to make an appointment
- Community Action Agency of Columbiana - call 330-892-8880
- Trumbull Community Action Program - call 330-951-0015
The Winter Crisis Program
The Winter Crisis Program is a component of HEAP to provide assistance once per heating season to eligible households that are disconnected, threatened with disconnection or have less than a 25% supply of bulk fuel.
